Cancellation of tickets can be done up to one hour before the scheduled departure time from the starting place or before the charting time whichever is earlier.

a.) Refund in failed transactions will be made with in seven banking days

b.) If any service having advance reservation facility is cancelled, the same will be intimated to all reserved passengers from the concerned unit from where the bus operates. In case of service cancellation, alternate traveling facility will be arranged by KSRTC. Under any circumstance, if alternate arrangements cannot be made, the same will be intimated to all reserved passengers. In such case, passenger is eligible for hundred percent refund of ticket fare (Excluding reservation / payment gateway charges). For effecting refund, passenger shall cancel the ticket in reservation portal with in 30 days from date of travel. After cancellation, amount will be credited back only to the bank account from which payment was made. Change of account number is not possible while effecting refund.

c.) Cancellation Fees The cancellation slabs (excluding the reservation fee, which is not refundable) are as shown below.

Cancellation Fees: The cancellation slabs (excluding the reservation fee, which is not refundable) are as shown below.
Cancellation Fee Duration
Fee at 25% of the basic fare Up to 24 hours before the departure time.
Fee at 50% of the basic fare Between 24 hours and one hour before the departure time from source.
No refund Within one hour before departure from source.