Citizen Charter
A Citizen Charter is a crucial document that outlines the rights, responsibilities, and expectations of citizens when interacting with government agencies or public service providers. It serves as a fundamental tool for promoting transparency, accountability, and good governance. Typically, a Citizen Charter provides information about the services offered, the procedures for availing them, the timeframes within which services will be delivered, and the avenues for grievance redressal. By clearly defining these aspects, Citizen Charters empower citizens, enhance the efficiency of public services, and foster a culture of citizen-centric governance, ultimately leading to a more equitable and responsive government.
Preamble
This charter is a declaration of Our Vision, Mission, Values, Commitments, Standards and our expectations of others.
Our Vision
To provide or secure or promote the provision of an efficient, adequate, economical and properly coordinated system of road transport service in the State of Kerala. (Section 18 RTC ACT 1950).
Our Mission
Sugha Yathra Surakshitha Yathra (Happy Journey, Safe Travel).
Our Commitments
Provide more comfortable and hygienic services at affordable price. *Strict adherence to traffic rules and punctuality in service operation. *Continuous upgradation of technology and development of human resource through regular training programmes. *Provide great significance to safety of our people by repeatedly ensuring the fitness of our vehicles. *Provide every possible assistance to public by the Vigilance Officer in the Head Office, Officers in our Units and through our control room functioning round the clock.
Quality Policy
We, at KSRTC are committed to provide safe and comfortable journey at affordable fare to every citizen. To achieves this goal, we plan and implement strict quality control management and continual improvement by way of releasing new buses on road, continuous training to employees including drivers and conductors with special emphasis on maintenance of vehicles, accidents avoidance, fuel efficiency, neatness,proper behavior towards public and application of modern technologies.
Complaints and Grievances
If you have any complaint or grievance against the Corporation or any of its Units, you may contact the Vigilance Officer, KSRTC, Transport Bhavan, East Fort, Thiruvananthapuram-695023 (Ph: 9447071017). Also you can contact our control room (24x7 available) tcerhrough Tel: 0471-2463799. Round the clock technical support is exclusively available for online reservation through 09447071021.
Our Expectation from Client
We expect you to be reasonable and prompt in exercising your rights and obligations in all your transactions with the Corporation without extending inducement of any kind and not raising any frivolous issues.