Cancellation of tickets can be done up to two hour before the scheduled departure time from the starting place or before the charting time whichever is earlier.
- Refund in failed transactions will be made with in seven banking days
- If any service having advance reservation facility is cancelled, the same will be intimated to all reserved passengers from the concerned unit from where the bus operates. In case of service cancellation, alternate traveling facility will be arranged by KSRTC. Under any circumstance, if alternate arrangements cannot be made, the same will be intimated to all reserved passengers. In such case, passenger is eligible for hundred percent refund of ticket fare (Excluding reservation / payment gateway charges). After cancellation, amount will be credited back only to the bank account from which payment was made. Change of account number is not possible while effecting refund.
- Cancellation Fees The cancellation slabs (excluding the reservation fee, which is not refundable) are as shown below.
Cancellation Fees: The cancellation slabs (excluding the reservation fee, which is not refundable) are as shown below.
| Cancellation Fee |
Duration |
| No Cancellation Fee |
Before 72 Hrs |
| Fee at 10% of the basic fare |
Between 72 hours and 48 hours before the departure time. |
| Fee at 25% of the basic fare |
Between 48 hours and 24 hours before the departure time. |
| Fee at 40% of the basic fare |
Between 24 hours and 12hour before the departure time. |
| Fee at 50% of the basic fare |
Between 12 hours and 2 hours before the departure time. |
| No refund |
Less than two hours before the departure time and at/after the departure time. |